Customs control messages not received from Customs Authority

Incident Report for NxtPort

Resolved

This incident has been resolved.

Posted Apr 08, 2024 - 11:27 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 02, 2024 - 09:27 CEST

Investigating

Dear user,

There's an issue with Customs control messages from PLDA and NCTS. As a result, Customs light in CPu can not be updated to "FAVV" or "documentary control". Customs Authority confirmed the control messages are currently not sent and is investigating this issue.
If relevant, the overrule Customs light feature can be used to unblock a container.

Other messages such as CCRM or NGPS are not impacted.

Our apologies for any inconvenience.

Kind regards,

Team NxtPort

Posted Mar 29, 2024 - 16:36 CET

This incident affected: Certified Pick up Production Environment (CPu User Interface, CPu API) and NxtPort platform general services (Notifications PRD).