Latency issues at the Customs Authority

Incident Report for NxtPort

Resolved

This incident has been resolved.

Posted Oct 06, 2026 - 07:56 CEST

Monitoring

Dear User,

We would like to inform you that ICT Customs has performed a rollback in IDMS.

As of 16:30, new IDMS messages are being processed and the release messages will be sent.

Regarding the backlog of messages, we are currently awaiting a report from the Customs Authority.

Kind regards,
NxtPort Support

Posted Sep 30, 2026 - 18:19 CEST

Identified

Dear IRP User,

ICT Customs has identified the root cause of this issue and is working to resolve this as soon as possible.

We remain in close contact with their team and will keep you informed of any further developments and progress.

Thank you for your patience and understanding.

Kind regards,

IRP Team

Posted Sep 30, 2026 - 17:00 CEST

Investigating

Dear IRP User,

We have been informed of latency issues at the Customs Authority impacting the delivery of customs messages.

This issue occurred since 30/9/2026 11:00 AM

The issue has been escalated to the Customs Authority, they are currently conducting an investigation.

Regards,

Nxtport

Posted Sep 30, 2026 - 13:02 CEST

This incident affected: IRP PRD (Customs).